Terms of Service

1. Introduction

Welcome to Quantum Desk ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of Quantum Desk's customer support software platform and related services (collectively, the "Service"), provided as a Software-as-a-Service (SaaS) product.

By accessing or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, please do not use the Service.

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2. Definitions

• "Account" means the account created by the Customer to access the Service.”
• "Authorized Users" means employees, contractors, or agents of the Customer who are permitted to access the Service under the Customer's Account.”
• "Customer Data" means all data, content, and information submitted by the Customer or Authorized Users through the Service.”
• "Subscription" means the paid plan selected by the Customer to access the Service.
• "Subscription Term" means the duration of the paid plan as specified in the applicable Order Form or at the time of purchase.”

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3. Account Registration

3.1 To use the Service, you must register for an Account and provide accurate, complete, and current information.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

3.3 You must notify us immediately at support@quantumdesk.com if you suspect any unauthorized access to your Account.

3.4 We reserve the right to suspend or terminate Accounts that violate these Terms.

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4. Subscriptions and Payment

4.1 Paid Plans: Access to the Service requires a valid paid Subscription. Details of available plans, pricing, and features are available on our website.

4.2 Billing: Subscription fees are billed in advance on a monthly or annual basis, as selected by the Customer. All fees are strictly non-refundable.

4.3 Payment Terms: Payments must be made by the due date using the accepted payment methods. Failure to pay may result in suspension or termination of your Account.

4.4 Price Changes: We reserve the right to modify pricing with at least 30 days' prior written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

4.5 Taxes: All fees are exclusive of applicable taxes. The Customer is responsible for paying all applicable taxes, including GST, as required under Indian law.

4.6 Currency: All transactions are processed in Indian Rupees (INR) unless otherwise stated.

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5. Authorized Use

5.1 Subject to these Terms and payment of applicable fees, Quantum Desk grants the Customer a limited, non-exclusive, non-transferable, and revocable right to access and use the Service during the Subscription Term.

5.2 The Customer may permit Authorized Users to access the Service, provided that the Customer remains responsible for their compliance with these Terms.

5.3 The number of Authorized Users must not exceed the limits specified in the Customer's Subscription plan.

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6. Acceptable Use Policy

The Customer agrees not to:

• Use the Service for any unlawful purpose or in violation of applicable laws and regulations, including Indian IT laws;
• Attempt to reverse engineer, decompile, or disassemble the Service;
• Use the Service to transmit spam, malware, or any harmful or fraudulent content;
• Resell, sublicense, or commercially exploit the Service without prior written consent;
• Interfere with or disrupt the integrity, security, or performance of the Service;
• Upload or transmit content that infringes any third-party intellectual property rights;
• Access the Service using automated means (bots, scrapers, etc.) without our written approval.

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7. Customer Data

7.1 Ownership: The Customer retains all rights, title, and interest in and to Customer Data.

7.2 License to Us: The Customer grants Quantum Desk a limited, non-exclusive license to access and process Customer Data solely to provide the Service.

7.3 Data Responsibility: The Customer is solely responsible for the accuracy, legality, and appropriateness of Customer Data submitted to the Service.

7.4 Data Deletion: Upon termination of a Subscription, all Customer Data and organization details associated with the Account will be retained for 60 days from the date of termination, after which they will be permanently and irrecoverably deleted from our systems. Customers are advised to export or back up their data prior to termination. Quantum Desk shall bear no liability for any data loss following the expiry of this 60-day retention period. Customers may request early deletion by contacting support.

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8. Privacy and Data Protection

8.1 Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.2 Quantum Desk complies with applicable Indian data protection laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

8.3 Both parties agree to comply with applicable data protection laws in connection with their use of the Service.

8.4 Security Certifications & Compliance: Quantum Desk maintains the following internationally recognized security and compliance certifications to ensure the highest standards of data protection and information security:

• SOC 2 (Service Organization Control 2): Quantum Desk is SOC 2 certified, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of Customer Data as defined by the American Institute of Certified Public Accountants (AICPA).
• GDPR (General Data Protection Regulation): Quantum Desk is compliant with the EU General Data Protection Regulation. Customers who are subject to GDPR may request a Data Processing Agreement (DPA) from us. We ensure that all personal data of EU-based individuals is processed lawfully, transparently, and with appropriate safeguards.
• ISO 27001: Quantum Desk is certified under ISO/IEC 27001, the international standard for Information Security Management Systems (ISMS). This certification reflects our structured approach to managing sensitive information through rigorous risk assessments, security controls, and continuous improvement processes.

8.5 Certification Validity: Quantum Desk commits to maintaining these certifications and will notify Customers in the event of any material lapse or change in certification status. Customers may request copies of relevant certification documentation by contacting us at legal@quantumdesk.com.

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9. Intellectual Property

9.1 Quantum Desk retains all rights, title, and interest in and to the Service, including all software, designs, trademarks, and proprietary technology.

9.2 These Terms do not grant the Customer any ownership rights in the Service or Quantum Desk's intellectual property.

9.3 Feedback or suggestions provided by the Customer may be used by Quantum Desk without obligation or compensation.

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10. Confidentiality

10.1 Definition of Confidential Information: "Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party"), whether disclosed orally, in writing, or by any other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This includes, but is not limited to:

• Business plans, strategies, financial data, and pricing information;
• Technical data, software, product roadmaps, and proprietary algorithms;
• Customer lists, user data, and operational processes;
• Login credentials, API keys, and security configurations;
• Any information related to ongoing negotiations or contractual arrangements.

10.2 Obligations of Each Party: Each party, as a Receiving Party, agrees to:

• • Hold the Disclosing Party's Confidential Information in strict confidence;
• Use the Confidential Information solely for the purpose of fulfilling obligations under these Terms;
• Not disclose Confidential Information to any third party without prior written consent of the Disclosing Party;
• Limit access to Confidential Information only to employees, contractors, or agents who have a need to know and are bound by confidentiality obligations no less restrictive than those in these Terms;
• Promptly notify the Disclosing Party upon becoming aware of any actual or suspected unauthorized disclosure or breach.

10.3 Exceptions to Confidentiality: The obligations in this Section shall not apply to information that:

• Is or becomes publicly available through no fault of the Receiving Party;
• Was already known to the Receiving Party prior to disclosure, as evidenced by written records;
• Is independently developed by the Receiving Party without use of or reference to the Confidential Information;
• Is rightfully received from a third party without restriction on disclosure;
• Is required to be disclosed by applicable law, court order, or regulatory authority, provided that the Receiving Party gives the Disclosing Party prompt prior written notice (where legally permissible) and cooperates with the Disclosing Party in seeking a protective order.

10.4 Consequences of Breach: Each party acknowledges that a breach of this Section may cause irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, in the event of an actual or threatened breach, the Disclosing Party shall be entitled to seek equitable relief, including injunction and specific performance, without the requirement of posting a bond or proving actual damages, in addition to all other remedies available at law or in equity. The breaching party shall also be liable for any direct losses, costs, or damages incurred by the Disclosing Party as a result of such breach.

10.5 Survival: The confidentiality obligations under this Section shall survive the termination or expiry of these Terms for a period of 3 years.

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11. Data Processing Agreement (DPA)

11.1 Applicability: Where Quantum Desk processes personal data on behalf of the Customer in the course of providing the Service, Quantum Desk acts as a "Data Processor" and the Customer acts as the "Data Controller," as defined under applicable data protection laws including the GDPR and the Digital Personal Data Protection Act, 2023 (DPDPA).

11.2 DPA Availability: Customers who are subject to GDPR or other applicable data protection regulations may request a formal Data Processing Agreement (DPA) by contacting us at legal@quantumdesk.com. The DPA will govern the terms under which Quantum Desk processes personal data on behalf of the Customer and shall form part of these Terms upon execution.

11.3 Processing Purposes: Quantum Desk shall process personal data only:

• As necessary to provide the Service as described in these Terms;
• In accordance with the Customer's documented instructions;
• As required by applicable law, in which case Quantum Desk shall notify the Customer prior to such processing unless prohibited by law.

11.4 Sub-processors: Quantum Desk may engage third-party sub-processors to assist in delivering the Service. All sub-processors are bound by data protection obligations no less stringent than those set out in this Section. A list of current sub-processors is available upon request.

11.5 Data Subject Rights: Quantum Desk shall provide reasonable assistance to the Customer in fulfilling its obligations to respond to data subject requests (such as access, correction, deletion, or portability) under applicable data protection laws.

11.6 Data Transfers: Any transfer of personal data outside India or the European Economic Area (EEA) shall be conducted in accordance with applicable data protection laws, including through the use of Standard Contractual Clauses (SCCs) or other approved transfer mechanisms where required.

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12. Security Incident & Breach Notification

12.1 Security Measures: Quantum Desk implements and maintains appropriate technical and organizational security measures to protect Customer Data against unauthorized access, loss, destruction, alteration, or disclosure. These measures are consistent with our SOC 2, ISO 27001, and GDPR compliance obligations.

12.2 Incident Detection: Quantum Desk maintains internal processes for detecting, logging, and assessing security incidents that may affect the confidentiality, integrity, or availability of Customer Data.

12.3 Breach Notification: In the event of a confirmed personal data breach or security incident that affects Customer Data, Quantum Desk shall:

• Notify the affected Customer without undue delay, and in any case within 72 hours of becoming aware of the breach, where feasible;
• Provide initial notification via email to the registered account contact of the Customer;
• Include in the notification, to the extent available: a description of the nature of the breach, the categories and approximate volume of data affected, likely consequences of the breach, and measures taken or proposed to address the breach.

12.4 Customer Obligations: Upon receiving a breach notification, the Customer is responsible for:

• Assessing the impact on their end users and data subjects;
• Fulfilling any regulatory notification obligations applicable to them as a Data Controller;
• Cooperating with Quantum Desk in the investigation and remediation of the incident.

12.5 Remediation: Quantum Desk shall take prompt and reasonable steps to contain, investigate, and remediate any confirmed security incident and shall keep the affected Customer reasonably informed of the progress and resolution.

12.6 Limitation:  A breach notification by Quantum Desk shall not constitute an admission of fault or liability. Quantum Desk's liability in connection with any security incident shall be governed by Section 13 (Limitation of Liability) of these Terms.

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13. Cookie and Tracking Policy

13.1 What Are Cookies: Cookies are small text files placed on your device when you access the Service. Quantum Desk uses cookies and similar tracking technologies to operate, improve, and personalize the Service, as well as for marketing and analytics purposes.

13.2 Types of Cookies We Use:

• Essential / Functional Cookies: These cookies are strictly necessary for the Service to function correctly. They enable core features such as user authentication, session management, security, and access control. These cookies cannot be disabled as the Service cannot function without them.
• Analytics Cookies: We use third-party analytics tools (such as Google Analytics) to collect aggregated and anonymized data about how users interact with the Service. This helps us understand usage patterns, diagnose issues, and improve platform performance. Analytics cookies do not identify individual users personally.
• Marketing / Advertising Cookies: These cookies are used to deliver relevant advertisements and promotional content to users based on their browsing behavior and interactions with the Service. They may track users across websites and platforms to build a profile of interests for targeted advertising purposes.
• Third-Party Tracking Pixels: We may use tracking pixels (web beacons) embedded in our web pages or emails, provided by third-party advertising or analytics platforms. These pixels collect information such as IP addresses, browser type, and actions taken on the Service to measure campaign effectiveness and user engagement.

13.3 Your Cookie Choices: We respect your right to control non-essential cookies. You may manage your cookie preferences at any time through the following means:

• Cookie Consent Banner: Upon first accessing the Service, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies by category.
• Browser Settings: You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the Service.
• Opt-Out Links: For specific third-party cookies (such as Google Analytics), you may opt out directly via the respective provider's opt-out tools (e.g., Google Analytics Opt-out Browser Add-on).

13.4 Third-Party Tracking: Some cookies and tracking technologies are placed by third-party vendors we work with (as listed in Section 14). These third parties have their own privacy and cookie policies, and Quantum Desk does not control their tracking practices. We encourage you to review their respective policies.

13.5 Do Not Track (DNT): Some browsers offer a "Do Not Track" (DNT) signal. At this time, Quantum Desk does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for how such signals should be interpreted.

13.6 Cookie Retention: Cookies are retained for varying durations depending on their type. Session cookies are deleted when you close your browser, while persistent cookies may remain on your device for a defined period or until manually deleted.

13.7 Updates to Cookie Policy: We may update this Cookie and Tracking Policy from time to time to reflect changes in technology, law, or our practices. Material changes will be communicated via a notice on the Service or by email.

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14. Third-Party Vendors

14.1 Use of Third-Party Services: Quantum Desk utilizes certain third-party vendors and service providers in the delivery and operation of the Service. These vendors may have access to Customer Data solely to the extent necessary to perform their functions. The categories of third-party vendors currently used include:

• Cloud Infrastructure: We host and operate the Service on cloud infrastructure platforms (such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform). These providers store and process Customer Data in accordance with their respective security and data protection standards.
• Payment Gateways: Subscription fees and billing transactions are processed through third-party payment gateway providers (such as Razorpay or Stripe). Quantum Desk does not store payment card information directly; all payment data is handled by these providers in accordance with PCI-DSS compliance standards.
• CRM & Support Tools: We may use third-party CRM or customer support tools to manage customer relationships, ticketing, and service delivery operations.
• Analytics & Monitoring Tools: We use third-party analytics and performance monitoring tools to track Service usage, diagnose issues, and improve platform performance. Such tools may collect aggregated or anonymized usage data.

14.2 Vendor Accountability: Quantum Desk takes reasonable steps to ensure that all third-party vendors are bound by appropriate confidentiality and data protection obligations consistent with these Terms and applicable law.

14.3 No Liability for Third-Party Failures: While we endeavour to work with reliable vendors, Quantum Desk shall not be liable for any service disruptions, data breaches, or failures caused by third-party vendors beyond our reasonable control. In such events, we will make reasonable efforts to notify affected Customers and mitigate the impact.

14.4 Updates to Vendor List: Quantum Desk reserves the right to add, replace, or remove third-party vendors at its discretion. Material changes to vendors that may affect data processing will be communicated to Customers with reasonable prior notice.

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15. Service Availability and Support

15.1 Quantum Desk aims to provide a Service uptime of 90% (excluding scheduled maintenance), though we do not guarantee uninterrupted availability.

15.2 Scheduled maintenance will be communicated in advance wherever possible.

15.3 Technical support is available to Customers as outlined in their respective Subscription plans.

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16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUANTUM DESK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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17. Limitation of Liability

17.1 To the maximum extent permitted by applicable law, Quantum Desk's total liability to the Customer for any claims arising under these Terms shall not exceed the fees paid by the Customer in the 3 months preceding the claim.

17.2 In no event shall Quantum Desk be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities.

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18. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Quantum Desk and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of:

• The Customer's use of the Service in violation of these Terms;
• Customer Data or content submitted to the Service;
• The Customer's violation of any applicable law or third-party rights.

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19. Term and Termination

19.1 These Terms remain in effect for the duration of the Subscription Term and any renewals thereof.

19.2 Termination for Cause: Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 15 days of notice.

19.3 Termination by Customer: Customers may cancel their Subscription by providing written notice prior to the next renewal date as follows:

• Monthly Subscriptions: At least 30 days prior to the next renewal date.
• Annual Subscriptions: At least 60 days prior to the next renewal date.

If notice is not provided within the applicable period, the Subscription will automatically renew for the next term. No refunds will be issued for the unused portion of a Subscription Term upon cancellation.

19.4 Refund Policy: All Subscription fees are strictly non-refundable under any circumstances. In the exceptional event that a Customer's operations are materially impacted due to a failure attributable to the Service, the Customer may submit a formal refund or compensation request along with adequate proof of concept (POC) and supporting documentation demonstrating the operational impact. Any such request shall be reviewed solely at the absolute discretion of Quantum Desk's management, and no refund, credit, or compensation shall be deemed guaranteed or owed. The decision of the management shall be final and binding.

19.5 Effect of Termination: Upon termination, all licenses granted hereunder shall immediately cease, and the Customer must stop using the Service.

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20. Governing Law and Dispute Resolution

20.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of India, including but not limited to:

• The Indian Contract Act, 1872;
• The Information Technology Act, 2000 and rules thereunder;
• The Digital Personal Data Protection Act, 2023 (DPDPA);
• The Consumer Protection Act, 2019 (where applicable);
• Any other applicable Indian statutes and regulations.

20.2 Amicable Resolution: In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or validity thereof ("Dispute"), the parties shall first attempt to resolve the Dispute through good-faith negotiation. Either party may initiate this process by sending a written notice describing the Dispute to the other party. The parties shall have 30 days from the date of such notice to resolve the Dispute amicably.

20.3 Arbitration: If the Dispute is not resolved through negotiation within the stipulated period, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2015 and 2019), and the following terms shall apply:

• Seat of Arbitration: The seat and venue of arbitration shall be Chennai, Tamil Nadu, India;
• Number of Arbitrators: The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. If the parties are unable to agree on an arbitrator within 15 days of a request for arbitration, the arbitrator shall be appointed in accordance with the rules of an arbitral institution mutually agreed upon by the parties;
• Language: The arbitration proceedings shall be conducted in the English language;
• Award: The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own costs of arbitration unless the arbitrator directs otherwise.

20.4 Jurisdiction for Interim Relief: Nothing in this Section shall prevent either party from approaching courts of competent jurisdiction located in Chennai, Tamil Nadu, India for interim or emergency relief, including injunctions, to prevent irreparable harm pending the outcome of arbitration.

20.5 Class Action Waiver: Each party agrees that any Dispute shall be resolved only on an individual basis and not as part of any class, consolidated, or representative action. The parties expressly waive any right to bring or participate in a class action arising out of or relating to these Terms.

20.6 Limitation Period: Any claim or Dispute arising under these Terms must be brought within 1 year from the date the cause of action arose, after which such claim shall be permanently barred, notwithstanding any statute of limitations to the contrary.

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21. Modifications to Terms

21.1 We reserve the right to update or modify these Terms at any time. We will provide at least 14 days' prior notice via email or a notice within the Service.

21.2 Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

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22. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement between the parties.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force.
• Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement.
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• Assignment: The Customer may not assign its rights or obligations under these Terms without our prior written consent. Quantum Desk may assign these Terms freely.
• Force Majeure: Neither party shall be liable for delays caused by circumstances beyond their reasonable control.

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23. Contact Us

For any questions or concerns regarding these Terms, please contact:

Quantum Desk Email: legal@quantumdesk.com Website: www.quantumdesk.com

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These Terms of Service were last updated on April 02, 2026.