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Arvind Sekar

Arvind Sekar

Arvind is a customer-facing operations and strategy leader with 8 years of experience spanning three industries: SaaS, Digital Media, and Accounting & Finance. Over the course of his career he has managed a portfolio worth around $5 million, driving revenue growth and building strong, retention-focused client relationships across diverse business contexts.
At Quantum Desk, Arvind currently heads the Go-To-Market function, where he focuses on turning strategy into execution and keeping operations running smoothly. He is deeply metrics-driven, with a track record of improving Net Revenue Retention (NRR) and ARR expansion through process optimization and strong people management. Equally comfortable in front of clients and leading teams behind the scenes, he believes the best results come from pairing a clear strategic vision with disciplined, hands-on operational follow-through.

Expertise

  • Strategy Execution & Operations
  • Revenue Growth & Retention
  • NRR & ARR Expansion
  • Process Optimization
  • People Management
  • Go-To-Market (GTM)
  • Connect with Arvind Sekar - LinkedIn
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AI Copilot vs Human Agents in High-Volume eCommerce Support
AI customer service

AI Copilot vs Human Agents in High-Volume eCommerce Support

Compare AI copilots and human agents in eCommerce support. Learn where AI improves speed, where humans add value, and how hybrid support models scale customer service.

By:
Arvind Sekar
June 13, 2026
7
min read
How Support Conversations Can Uncover Product and Inventory Issues
AI customer service

How Support Conversations Can Uncover Product and Inventory Issues

Learn how support conversations reveal product defects, inventory gaps, fulfillment problems, and customer experience issues using AI analytics and conversation insights.

By:
Arvind Sekar
June 13, 2026
8
min read
How to Reduce Return and Exchange Support Backlog Without Hiring More Agents
AI customer service

How to Reduce Return and Exchange Support Backlog Without Hiring More Agents

Learn how to reduce return and exchange support backlog using self-service portals, AI automation, ticket prioritization, and smarter workflows without increasing support headcount.

By:
Arvind Sekar
June 13, 2026
8
min read
How to Manage Customer Support During Flash Sales and Product Drops
AI customer service

How to Manage Customer Support During Flash Sales and Product Drops

Learn how to manage customer support during flash sales and product drops using AI automation, ticket prioritization, live chat, and support workflows that reduce response times.

By:
Arvind Sekar
June 13, 2026
8
min read
How to Unify Instagram, WhatsApp, Email and Chat Support Into One Inbox
AI customer service

How to Unify Instagram, WhatsApp, Email and Chat Support Into One Inbox

Learn how to unify Instagram, WhatsApp, email, and chat support into one inbox to improve customer experience, reduce missed messages, and resolve issues faster.

By:
Arvind Sekar
June 13, 2026
7
min read
How to Improve Online Customer Service: 10 Proven Strategies
AI customer service

How to Improve Online Customer Service: 10 Proven Strategies

Learn how to improve online customer service with 10 proven strategies, including AI, self-service, omnichannel support, personalization, and faster response times.

By:
Arvind Sekar
June 11, 2026
10
min read
7 Reasons Why Customer Service Is Important to a Business
AI customer service

7 Reasons Why Customer Service Is Important to a Business

Learn why customer service is important to a business, how it impacts customer loyalty, revenue, retention, and ways to improve support with AI.

By:
Arvind Sekar
June 11, 2026
8
min read
Kayako Reviews 2026: What Users Like, What They Don't, and Real-World Feedback
Competitor Guide

Kayako Reviews 2026: What Users Like, What They Don't, and Real-World Feedback

Kayako reviews in 2026 praise Kay's contextual AI responses and white-glove onboarding, but users flag per-resolution billing complexity, mobile UX gaps, and reporting limitations as the platform scales.

By:
Arvind Sekar
June 10, 2026
10
min read
Kayako Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay
Competitor Guide

Kayako Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay

Kayako One starts at $79/agent/month, but AI resolution fees billed at $1 per ticket make your real monthly spend harder to predict than the headline price suggests. See the full breakdown.

By:
Arvind Sekar
June 10, 2026
10
min read
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