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Arvind Sekar

Arvind Sekar

Arvind is a customer-facing operations and strategy leader with 8 years of experience spanning three industries: SaaS, Digital Media, and Accounting & Finance. Over the course of his career he has managed a portfolio worth around $5 million, driving revenue growth and building strong, retention-focused client relationships across diverse business contexts.
At Quantum Desk, Arvind currently heads the Go-To-Market function, where he focuses on turning strategy into execution and keeping operations running smoothly. He is deeply metrics-driven, with a track record of improving Net Revenue Retention (NRR) and ARR expansion through process optimization and strong people management. Equally comfortable in front of clients and leading teams behind the scenes, he believes the best results come from pairing a clear strategic vision with disciplined, hands-on operational follow-through.

Expertise

  • Strategy Execution & Operations
  • Revenue Growth & Retention
  • NRR & ARR Expansion
  • Process Optimization
  • People Management
  • Go-To-Market (GTM)
  • Connect with Arvind Sekar - LinkedIn
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How to Automate Refund and Exchange Requests in Customer Support with AI
AI customer service

How to Automate Refund and Exchange Requests in Customer Support with AI

Learn how to automate refund requests in customer support using AI agents, self-service workflows, smart routing, and proactive updates to resolve exchange requests at scale without growing your team.

By:
Arvind Sekar
July 31, 2026
10
min read
Richpanel Reviews 2026: What Users Like, What They Don't, and Real-World Feedback
Competitor Guide

Richpanel Reviews 2026: What Users Like, What They Don't, and Real-World Feedback

Richpanel reviews in 2026 highlight ease of use, self-service, and Shopify integration, but users flag integration gaps, live chat limitations, and AI usage pricing that grows unpredictably at scale.

By:
Arvind Sekar
July 28, 2026
10
min read
Richpanel Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay
Competitor Guide

Richpanel Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay

A full breakdown of Richpanel pricing in 2026, covering Pro, Pro Max, and Enterprise plans, AI usage charges, annual contract requirements, and how real monthly spend compares to QuantumDesk.

By:
Arvind Sekar
July 28, 2026
10
min read
Best 10 Richpanel Alternatives in 2026
Competitor Guide

Best 10 Richpanel Alternatives in 2026

Looking for Richpanel alternatives? Compare the 10 best options for ecommerce and D2C support teams in 2026, including QuantumDesk, Gorgias, Re:amaze, Freshdesk, and Zendesk.

By:
Arvind Sekar
July 28, 2026
12
min read
LiveChat Reviews 2026: What Users Like, What They Don't, and Real-World Feedback
Competitor Guide

LiveChat Reviews 2026: What Users Like, What They Don't, and Real-World Feedback

LiveChat reviews in 2026 praise ease of use, ecommerce integrations, and AI-assisted features, but users flag separate ChatBot pricing, interface navigation, and per-seat cost growth at scale.

By:
Arvind Sekar
July 22, 2026
10
min read
LiveChat Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay
Competitor Guide

LiveChat Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay

LiveChat pricing starts at $19 per agent per month, but tier upgrades, monthly billing, and the separate ChatBot add-on change your real monthly cost fast. See the full breakdown.

By:
Arvind Sekar
July 22, 2026
10
min read
Best 10 LiveChat Alternatives in 2026
Competitor Guide

Best 10 LiveChat Alternatives in 2026

Evaluate the 10 best LiveChat alternatives in 2026. Compare AI depth, pricing, and support capabilities across QuantumDesk, Intercom, Zendesk, Gorgias, Tidio, and more.

By:
Arvind Sekar
July 22, 2026
10
min read
How QuantumDesk Helps Shopify Stores Automate Repetitive Customer Queries
AI customer service

How QuantumDesk Helps Shopify Stores Automate Repetitive Customer Queries

See how QuantumDesk connects to Shopify order data to automatically resolve WISMO, returns, and product questions before they ever reach your support team.

By:
Arvind Sekar
July 20, 2026
10
min read
How QuantumDesk Helps Fashion Ecommerce Teams Handle Peak Season Support
AI customer service

How QuantumDesk Helps Fashion Ecommerce Teams Handle Peak Season Support

See how QuantumDesk helps fashion eCommerce support teams manage peak season ticket spikes, automate WISMO and returns, and scale without emergency hiring.

By:
Arvind Sekar
July 20, 2026
10
min read
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