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Arvind Sekar

Arvind Sekar

Arvind is a customer-facing operations and strategy leader with 8 years of experience spanning three industries: SaaS, Digital Media, and Accounting & Finance. Over the course of his career he has managed a portfolio worth around $5 million, driving revenue growth and building strong, retention-focused client relationships across diverse business contexts.
At Quantum Desk, Arvind currently heads the Go-To-Market function, where he focuses on turning strategy into execution and keeping operations running smoothly. He is deeply metrics-driven, with a track record of improving Net Revenue Retention (NRR) and ARR expansion through process optimization and strong people management. Equally comfortable in front of clients and leading teams behind the scenes, he believes the best results come from pairing a clear strategic vision with disciplined, hands-on operational follow-through.

Expertise

  • Strategy Execution & Operations
  • Revenue Growth & Retention
  • NRR & ARR Expansion
  • Process Optimization
  • People Management
  • Go-To-Market (GTM)
  • Connect with Arvind Sekar - LinkedIn
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How to Reduce WISMO ("Where Is My Order") Tickets Without Hiring More Agents
AI customer service

How to Reduce WISMO ("Where Is My Order") Tickets Without Hiring More Agents

Learn how to reduce WISMO tickets using proactive order notifications, self-service tracking, and AI automation that resolves order status inquiries before they reach the support queue.

By:
Arvind Sekar
July 19, 2026
10
min read
How to Improve AI Ticket Resolution Rate for Support Teams
AI customer service

How to Improve AI Ticket Resolution Rate for Support Teams

Learn how to improve ticket resolution rate using AI automation, smart ticket prioritization, and agent empowerment strategies that close tickets correctly the first time.

By:
Arvind Sekar
10
min read
How to Manage AI Chatbot Escalation to a Human Agent
AI customer service

How to Manage AI Chatbot Escalation to a Human Agent

Learn how to manage AI chatbot escalation with the right triggers, structured context transfer, and handoff workflows that keep customers from repeating themselves.

By:
Arvind Sekar
July 19, 2026
8
min read
Fini AI Reviews 2026: What Users Like, What They Don't, and Real-World Feedback
Competitor Guide

Fini AI Reviews 2026: What Users Like, What They Don't, and Real-World Feedback

Analyze the verified Fini AI reviews from G2, Capterra, and FeaturedCustomers. See what users consistently praise, where recurring complaints emerge, and when QuantumDesk is the stronger AI-native alternative.

By:
Arvind Sekar
July 14, 2026
10
min read
Fini AI Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay
Competitor Guide

Fini AI Pricing in 2026: Plans, Real Costs, and What You'll Actually Pay

A complete breakdown of Fini AI pricing in 2026, including Growth, Scale, and Enterprise plan costs, overage rates, real-world cost scenarios, and how QuantumDesk compares as an alternative without per-resolution billing.

By:
Arvind Sekar
July 14, 2026
10
min read
10 Best Fini AI Alternatives in 2026
Competitor Guide

10 Best Fini AI Alternatives in 2026

Explore the 10 best Fini AI alternatives in 2026. Compare pricing, AI features, and support capabilities across QuantumDesk, Intercom, Zendesk, Gorgias, Forethought, and more.

By:
Arvind Sekar
July 14, 2026
12
min read
How to Improve First Contact Resolution Rate with AI
AI customer service

How to Improve First Contact Resolution Rate with AI

Learn how to improve first contact resolution rate with AI using intelligent routing, AI agents, customer context, automation, and real-time agent assistance.

By:
Arvind Sekar
July 10, 2026
10
min read
AI Copilot vs AI Agent: Which Does Your Support Team Need?
AI customer service

AI Copilot vs AI Agent: Which Does Your Support Team Need?

Compare AI Copilot vs. AI agent for customer support. Learn their differences, use cases, workflows, and how to choose the right AI solution for your team.

By:
Arvind Sekar
July 10, 2026
8
min read
How to Prevent AI Hallucinations in Customer Support
AI customer service

How to Prevent AI Hallucinations in Customer Support

Learn how to prevent AI hallucinations in customer support using verified knowledge bases, RAG, AI guardrails, human escalation, and continuous monitoring.

By:
Arvind Sekar
July 10, 2026
8
min read
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